Refund policy

Last updated: October 24, 2026

Returns & Refunds

At Nuvoro, every item is made to order. Your product is printed specifically for you after you place your order, so we cannot accept returns or exchanges for change of mind, ordering the wrong size, or ordering the wrong color. Please check the size guide and product details before you buy.

If something is wrong with your order, we will make it right.

Damaged, defective, or incorrect items

You are eligible for a free replacement or a refund if your order arrives:
- Damaged
- With a printing or manufacturing defect
- Different from what you ordered (wrong item, size, or design)

To request this, contact us within 30 days of delivery at sanamaroc.com@gmail.com with:
1. Your order number
2. A clear photo of the item showing the problem
3. A photo of the shipping label, if the package arrived damaged

You do not need to send the item back. We will review your request and reply within 2 business days.

What is not covered

- Items that match the size guide but fit differently than you expected. Garments are measured by hand, and small variations are normal.
- Minor differences in print placement (within about 0.5 inch), which are normal for printed garments.
- Orders delivered to an incorrect or incomplete address provided at checkout.
- Colors that look different on your screen than in person.

Cancellations and changes

Orders go into production quickly. If you need to cancel or change an order (size, color, or address), contact us as soon as possible at sanamaroc.com@gmail.com. We can only cancel or change an order before it enters production. Once production has started, it cannot be cancelled.

Lost or delayed packages

If your order has not arrived within a reasonable time after the estimated delivery date, contact us and we will look into it with the carrier. Please double-check your shipping address at checkout.

Refunds

If your refund is approved, it will be issued to your original payment method. Your bank or payment provider may need additional time to process and post it.

Your legal rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, report a problem with an order, or ask a question, email us at sanamaroc.com@gmail.com.